What's new in Microsoft Copilot: Agents now in SharePoint and WhatsApp and what this means for the future of business

At the latest edition of Microsoft Build 2025, Microsoft took another decisive step towards transforming the way companies interact with data, processes and users.

The announcement of new Copilot Studio capabilities signals a clear move: the era of pluggable, accessible, and user-centric enterprise AI is here, and Dataside is ready to lead this new chapter.

What has changed?

Second Renato Romão, MVP and reference in the community, three updates deserve extra attention:

1️⃣ Copilot Studio with direct publishing to Microsoft 365

It’s official: agents created in Copilot Studio can now be deployed directly to Microsoft 365 Copilot. This means less validation time and faster deployment of AI in real-world environments — with security, scale, and native integration.

2️⃣ Agents in SharePoint: from creation to click

Imagine creating an internal customer service assistant, automated onboarding, or a dynamic FAQ… and activating it with a click in your organization’s SharePoint portal. Copilot Studio allows agents to be embedded directly into the company’s collaboration environment, making AI part of the routine of those who need it most: the team.

3️⃣ WhatsApp Channel coming in July 2025

Get ready: the most popular channel in Brazil (and much of the world) is about to become an official hub for intelligent bots with Copilot. And the best part — no need for Twilio or complex external integrations. This opens up space for customer service, alerts, automations and guided journeys directly through WhatsApp, with all the power of Microsoft 365 behind it.

And where does Belake.ai come in?

Here at Dataside, we are already one step ahead. Our Belake.ai platform , which was created to democratize access to data and generate conversational insights, already has WhatsApp Agents integrated into your business environment.

Belake not only answers questions in natural language about your indicators and dashboards, but also allows proactive support, sending alerts and automated journeys, with all the security, speed and customization that your operation requires.

While Microsoft is announcing this feature for July, many of our customers are already running agents on WhatsApp with Belake, integrated with internal systems and with a real focus on decision making.

What does all this mean in practice?

This evolution has direct impacts on three major areas within organizations:

✅ Operational efficiency

With agents ready to work on day-to-day channels, teams gain autonomy and productivity. Onboarding that previously required multiple meetings and documents can now be automated with intelligent conversational flows.

✅ User Experience (UX)

Both customers and employees can now access information in a natural, fluid and personalized way. AI is no longer “just another tool” but an invisible layer of strategic support in everyday life.

✅ Governance and scalability

By integrating directly with the Microsoft stack and, in the case of Belake.ai , with its own data ecosystem, the company maintains the expected levels of security, compliance and control.

Why does this matter for those working with data and AI?

At Dataside, we’ve been following these changes closely because we believe that AI only makes a real impact when it’s where decisions are made. Integrating AI into channels like SharePoint and WhatsApp allows us to deliver value in context, whether through insights, automation, or real-time responses.

These new features also create a powerful bridge between advanced analytics and immediate action: imagine crossing Power BI data with WhatsApp flows and triggering a Copilot or Belake agent to alert the team about critical performance deviations. This is no longer the future. It is already in production.

Dataside's role in this scenario

As Microsoft Managed Partners and Data & AI experts, we are ready to help companies:

• Design, build and launch your own intelligent agents with Copilot Studio or Belake.ai

• Integrate conversational agents with enterprise data and platforms like SharePoint and WhatsApp

• Design conversational journeys that impact business, operations and data culture

• Monitor, scale, and maintain the ongoing value of these agents with governance and analytics

The next step

If your company is still exploring how to apply conversational AI in a practical, safe and scalable way, now is the time. Copilot's new features show that the technology is mature and accessible. And with solutions like Belake.ai , this is already a reality.

Talk to our team and start creating your intelligent agents with a focus on results now.